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How can I stop the dialer window from popping up?

To keep the magicJack dialer window from popping up, you can use the free Magicsilence Plugin tool available at http://tools.pcphonesoft.com OR http://www.magicsilence.com .

The Magicsilence Plugin tool is a window manager for the dialer popup window. It allows your work to stay focused and the dialer window to stay closed in the traybar until you decide to open it.

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How can I fix the callerid / caller id and get it to display?

Many users have problems with the caller id displaying on their phones.

The simplest solution to this is to get around this known magicJack bug is to download and install the Magicfeatures Plugin at http://www.pcphonesoft.com .

In additional, you will also get full caller id name and number support and call waiting caller id.

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How can I keep my work focused when a call arrives?

To stop the magicJack dialer window from popping up and to keep your work focused, you can use the free Magicsilence Plugin tool available at http://tools.pcphonesoft.com/ OR http://www.magicsilence.com/ .

The Magicsilence Plugin tool is a window manager for the dialer popup window. It allows your work to stay focused and the dialer window to stay closed in the traybar until you decide to open it.

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How can I keep my work focused when outgoing calls are placed?

To stop the magicJack dialer window from popping up and to keep your work focused, you can use the free Magicsilence Plugin tool available at http://tools.pcphonesoft.com/ OR http://www.magicsilence.com/ .

The Magicsilence Plugin tool is a window manager for the dialer popup window. It allows your work to stay focused and the dialer window to stay closed in the traybar until you decide to open it.

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How can I block/change the outgoing callerid / caller id

The magicJack network prohibits the caller id number that is transmitted from being changed. There is however a reliable alternative solution.

You can use the Skype (http://www.skype.com) network to complete your call. The caller id that is transmitted is a dummy caller id (i.e. like 0123456789) or you can actually change it to your mobile phone number. Here's what you will need to set this up:

First you will need to sign up for a Skype account at http://www.skype.com.

Although Skype to Skype user calls are free, you will also need a minimal amount of prepaid calling credit to place calls to regular phones. With Skype, a little bit of prepaid calling credit typically goes a long way.

Once you have your Skype account setup you will need to download and install the Skype dialer at http://www.skype.com/download .

You must also install the Skyjack Plugin for magicJack at http://www.pcphonesoft.com . Once you have the Skyjack Plugin installed, here are the instructions for placing and receiving Skype calls:

SKYPE CALLING FROM YOUR PHONE
1. Dial * followed by the number you wish to call. For magicJack calls, dial as normal.

2. To call other Skype users, dial the Speed Dial number *1 to *50 you have associated with their Skype name in the built in Speed Dial table.

3. For incoming calls, just answer your phone when it rings.

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How can I enable reverse number online caller name lookup?

Reverse number online lookup of the caller's name is a feature added by the Magicfeatures Plugin.

The Magicfeatures Plugin can be downloaded at http://www.pcphonesoft.com .

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How can I enable call waiting caller id name and number

Call waiting caller id name and number is a feature that is added by the Magicfeatures Plugin.

The Magicfeatures Plugin can be downloaded at http://www.pcphonesoft.com .

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How can I enable talking caller id so I can hear who is calling?

Talking caller id name and number is a cool feature that is added by the Magicfeatures Plugin.

You can download the Magicfeatures Plugin at http://www.pcphonesoft.com .

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How can I block certain calls / callers?

To block certain calls, you will need to download and install the Magicfeatures Plugin at http://www.pcphonesoft.com .

Just double left mouse click on the Magicfeatures Plugin icon in the lower right hand traybar area of your screen to open up the Features Dashboard. Include numbers you want to be blocked in the Selective Call Rejection table.

For a basic screenshot click here http://www.pcphonesoft.com/featuredetails.html .

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How can I block anonymous calls / callers?

To block anonymous calls, you will need to download and install the Magicfeatures Plugin at http://www.pcphonesoft.com .

Just double left mouse click on the Magicfeatures Plugin icon in the lower right hand traybar area of your screen to open up the Features Dashboard. Make sure the "Anonymous Call Block" feature is checked.

For a basic screenshot click here http://www.pcphonesoft.com/featuredetails.html .

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How can I enable do not disturb?

For Do Not Disturb, you will need to download and install the Magicfeatures Plugin at http://www.pcphonesoft.com .

Just double left mouse click on the Magicfeatures Plugin icon in the lower right hand traybar area of your screen to open up the Features Dashboard. Make sure the "Do Not Disturb" feature is checked.

For a basic screenshot click here http://www.pcphonesoft.com/featuredetails.html

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How can I access my voice mail / voicemail?

To access your voicemail all you need to do is call your own magicJack phone number.

As soon as you hear the voice mail system answer, dial * on your phone keypad and follow the voice prompts to enter your voice mail password. The default voice mail password is 1234.

If you have downloaded and installed the Magicfeatures Plugin at http://www.pcphonesoft.com all you need to do to access your voice mail is go offhook and dial 98.

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How can I just dial 7 digits for local area calls?

For 7 digit local area dialing, you will need to download and install the Magicfeatures Plugin at http://www.pcphonesoft.com .

For calls in your own area code, just dial the 7 digit local area number. The area code will automatically be prefixed by the plugin to complete the call via the magicJack network.

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How can I record incoming and outgoing calls?

To record phone conversations, you will need the Magicfeatures Plugin at http://www.pcphonesoft.com .

To record calls, just dial *** at any time during an incoming or outgoing call to start recording. Calls are recorded and stored as standard WAV files for playback, archiving or forwarding. To meet legal implementation requirements, a call recording tone gently beeps every 15 seconds in the background.

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How do I know if the call is important?

If you need to know when an important call arrives, the Magicfeatures Plugin has Priority Call Ringing and Priority Call Waiting features.

These features deliver a unique ringing and call waiting tone for important priority calls.

The Magicfeatures Plugin can be downloaded at http://www.pcphonesoft.com .

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How can I enable Speed Dialing?

Speed dialing is a feature added by downloading and installing the Magicfeatures Plugin at http://www.pcphonesoft.com .


Just go offhook and dial the Speed Dial number (1 to 50) you have associated with a given telephone number and name in the Speed Dial table. To program the Speed Dial table double left mouse click on the Magicfeatures Plugin icon located in the lower right hand traybar area of your screen to open the Features Dashboard.

For a basic screenshot click here http://www.pcphonesoft.com/featuredetails.html .

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How can I setup multiple voice mail message boxes?

Setting up multiple voice mail message boxes (i.e. dial 1 for Joe, dial 2 for Mary, etc...) is currently not possible.

As an alternative, solution there are answering machines available on the market that have multiple selectable mail boxes that can be connected to your magicJack phone line.

If you need to fine tune or maximize the time before answering machine pickup, the Double Ringing feature available in the Magicfeatures Plugin at http://www.pcphonesoft.com can come in handy.

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How can I disable the voice mail timeout?

You can use the MagicRingForever tool at http://tools.pcphonesoft.com to accomplish this. It creatively disables the voice mail timeout allowing continuous ringing.

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How can I quickly return a call to the person that just called?

Call return is a feature added by downloading and installing the Magicfeatures Plugin at http://www.pcphonesoft.com .

Just go offhook and dial 69 and you will be connected to the last known person that called you. If the last call was an anonymous call without a caller id available, you will hear busy tone.

For a basic screenshot click here http://www.pcphonesoft.com/featuredetails.html .

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How can I setup an external answering machine?

You can set up an external answering machine by setting it to pick up after 3 rings.

If your answering machine does not have an option to pick up the call after 3 rings OR if you want to allow the longest time for your answering machine to pick up before the call rolls over to voice mail, the Magicfeatures Plugin has a "Double Ringing" feature to address that need.

Magicfeatures' Double Ringing feature does not increase the time before voice mail picks up but it does provide twice as many rings to your phone line during that time to better allow you to fine tune your answering machine pickup to the maximum time possible.

The Magicfeatures Plugin can be downloaded at http://www.pcphonesoft.com .

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How can I automatically dial extension numbers

If you want to automatically navigate an attendant menu to reach a given extension number, the Magicfeatures plugin has an automated extension number dialing feature.

You can download the Magicfeatures Plugin for magicJack at http://www.pcphonesoft.com .

The Magicfeatures Plugin supports setting up comma pauses in the Speed Dial table. For example, the entry 2025551212,4 will automateically dial extension 4 after a 3 second pause.

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How can I redial the last number?

Last number redial is a feature added by downloading and installing the Magicfeatures Plugin at http://www.pcphonesoft.com .

Just go offhook and dial 66 and the last number you dialed will be called.

For a basic screenshot click here http://www.pcphonesoft.com/featuredetails.html .

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How can I call an existing conference calling service?

We suggest you use Skype as an alternate provider for reaching existing conference calling service phone numbers.

See the instructions in this blog for using Skype with magicJack for details.

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How can I setup a video conference call?

For video conference calls, we suggest you use Skype. Video conference calls are free.

First you will need to sign up for a Skype account at http://www.skype.com. Although Skype to Skype user calls are free, if you are planning to use it to place calls to regular phones, you will also need a minimal amount of prepaid calling credit. With Skype, a little bit of prepaid calling credit typically goes a long way.

Once you have your Skype account setup you will need to download and install the Skype dialer at http://www.skype.com/download .

You must also install the Skyjack Plugin for magicJack at http://www.pcphonesoft.com . Once you have the Skyjack Plugin installed, here are the instructions for placing and receiving Skype calls:

SKYPE VIDEO CONFERENCE CALLS USING YOUR PHONE
1. Dial * from your phone keypad and wait for the Skype dialer to open.

2. Manually set up the video conference call using the Skype dialer.

3. Talk using your phone.

4. When you are finished, hang up.

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How can I use Skype to place / receive calls?

First you will need to sign up for a Skype account at http://www.skype.com.

Although Skype to Skype user calls are free, if you are planning to use it to place calls to regular phones, you will also need a minimal amount of prepaid calling credit. With Skype, a little bit of prepaid calling credit typically goes a long way.

Once you have your Skype account setup you will need to download and install the Skype dialer at http://www.skype.com/download .

You must also install the Skyjack Plugin for magicJack at http://www.pcphonesoft.com . Once you have the Skyjack Plugin installed, here are the instructions for placing and receiving Skype calls:

SKYPE CALLING FROM YOUR PHONE
1. Dial * followed by the number you wish to call. For magicJack calls, dial as normal.

2. To call other Skype users, dial the Speed Dial number *1 to *50 you have associated with their Skype name in the built in Speed Dial table.

3. For incoming calls, just answer your phone when it rings.

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How can I use Sipgate, Gizmo5, CallCentric, Asterisk PBX, VoipBuster and other providers?

With the exception of Skype, almost every phone provider in the world provides setup instructions and support for using the X-Lite SIP dialer with their phone service.

All you need is an account with one of these providers and the instructions they provide to set up using their service with the X-Lite SIP dialer. You will also need to download and install the free X-Lite SIP dialer (Version 3.0) from http://www.counterpath.com/x-lite-download.html .

Once you have that in hand, you will also need the Xlitejack Plugin for magicJack at http://www.pcphonesoft.com . To place calls using your new alternate/backup phone provider:

1. Dial # followed by the number you wish to call. For magicJack calls, dial as normal.

2. To call other users within your network that have contact names instead of phone numbers dial the Speed Dial number #1 to #50 you have associated with their contact name in the built in Speed Dial table.

3. For incoming calls, just answer your phone when it rings.

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How can I receive Google Voice calls?

First you will need to obtain a Google Voice account at http://www.google.com/voice.

Once you have a Google Voice account simply login and add your magicJack phone number to your account. Calls placed to your Google Voice number will then be forwarded and ring the phone you have connected to your magicJack. Just answer the incoming call when the phone rings.

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How can I place Google Voice calls?

Here are some simple instructions for placing outgoing calls using the Google Voice network and the Magicfeatures' Automated Extension Number Dialing feature. Your Google Voice number will show up as the caller id.

The required Magicfeatures Plugin can be downloaded at http://www.pcphonesoft.com .

Google Voice Account Settings
1. Login to your Google Voice account.
2. Add your magicJack phone number to the account AND under the Advanced Settings for that phone number set "Voice Mail Access/Yes/Pin Not Required"

Magicfeatures Settings
1. You MUST have Magicfeatures Release 1.06 (or higher) installed.
2. Open the Magicfeatures Feature Dashboard.
3. Set Speed Dial number 48 to the following:

XXXXXXXXXXX,2 (where XXXXXXXXXX is your Google Voice Number)

How to Place Google Voice Calls
1. Dial 48 (i.e. GV on your phone keypad)
2. Within a few seconds you will hear a prompt asking you to enter the phone number you wish to call.
3. When prompted, follow the instructions and enter the full 10 digit phone number you wish to call followed by the pound "#" key (i.e. 2025551212#).

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How can I use the X-Lite / Eyebeam SIP softphone dialer?

SETUP INSTRUCTIONS
1. Download and install the XlitejackPlugin.

2. Your magicJack MUST be plugged in and running as per the manufacturer's instructions.

3. The X-Lite SIP dialer (X-Lite Version 3.0 from http://www.counterpath.com/x-lite-download.html) MUST be installed and running. Eyebeam 1.5 is also supported.

4. Go to the Options/Devices/Headset section of the X-Lite dialer and make sure the Speaker and Microphone devices are set to "USB Internet Phone by TigerJet".

5. If you previously downloaded a different software dialer from the phone provider whose service you are planning to use the X-Lite dialer with (i.e. Gizmo5 dialer, VoIPBuster dialer, etc...) make sure their custom softphone dialer is not running on your computer.

6. Configure the X-Lite dialer settings for your account using the instructions provided by your phone service provider.

7. As a courtesy, sample X-Lite configurations for Gizmo5, Teliax, VoIPBuster and VoxOX can be found here http://www.pcphonesoft.com/xliteconfigurations.html

8. When the X-Lite SIP dialer is running, the XlitejackPlugin icon in the lower right hand corner of your screen will turn BLUE.

CALLING INSTRUCTIONS
X-LITE / SIP CALLING FROM YOUR PHONE

1. Dial # followed by the number you wish to call. For magicJack calls, dial as normal.

2. To call other user names/aliases, dial the Speed Dial number #1 to #50 you have associated with their user name/alias in the Speed Dial table.

3. To access the Speed Dial table, double click on the XlitejackPlugin icon.

4. For incoming calls, just answer your phone when it rings.

X-LITE / SIP MANUAL CALLS

1. Dial # from your phone keypad to open the X-Lite dialer or double click on the X-Lite dialer icon.

2. Manually enter the number you wish to call directly using the X-Lite dialer itself and then press the green send key on the X-Lite dialer.

3. You will talk via your phone handset. When you are finished with the call just hang up your phone handset.

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How can I use a prepaid phone card?

Prepaid phone cards may be used the same way you use them from a regular landline phone.

Simply dial the 800 access number for the prepaid phone card and then enter the PIN number and the phone number you wish to call when prompted.

If the digits you dial cannot be heard for whatever reason by the prepaid phone card menu system, login to your magicJack account at http://my.magicjack.com . Go to magicJack Settings/PIN No Recognized and turn this setting on.

If you frequently use prepaid phone cards, the Magicfeatures Plugin at http://www.pcphonesoft.com includes an automated extension dialing feature that will automate all the access number and pin number input.

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How can I setup magicJack as a service?

We do NOT recommend using the product outside the scope of how the manufacturer designed and intended it to be used.

Using it outside this scope, will no doubt result in performance and feature side affects. One such known side affect when the magicJack is run as a service is that it does not break dialtone when digits are dialed.

By setting it up as a service, you will also not readily be able to see or access the magicJack dialer. This makes troubleshooting and any problems with upgrades very difficult if not impossible to resolve. It of course also means you will not have the option to use a headset for your calls.

If you in a situation that really warrants keeping the magicJack dialer from popping up when calls are placed and keeping your work focused, we suggest you try the free Magicsilence plugin tool at http://tools.pcphonesoft.com .

Alternatively, you may set up a separate user account on your computer that is always logged on and run your magicJack from there.

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How can I stop or reduce the echo on my calls?

Echo is caused by the audio that is coming out of the speaker/earpiece being picked up by the microphone/mouthpiece and being sent back to the other party. On VoIP calls there is a slight time delay added to calls by voice packet decoding/encoding that makes this echo much more noticeable.

If the party you are calling hears echo, do the following:

1. Adjust the speaker setting to the lowest possible setting that you can reasonably hear the other party. After doing that adjust the microphone setting to the lowest possible setting where the other party can hear you.

2. If the latter step does not resolve the problem, try using a better quality phone, cord and cable. On lower quality phones, cords and cables, the wire shielding can be inadequate and this can also cause the audio to be passed between the wires themselves directly resulting in echo.

If you hear echo from the party you are speaking to, the same steps above apply but to them in this case.

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How can I place a call using a headset?

To place a call using a headset, do the following:

1. Right mouse click on the magicJack icon located in the lower right hand traybar area of your computer screen. Make sure the top menu item says "Switch to Telephone".

2. Right mouse click on the magicJack icon again and select "Volume/Headset Control". Start by setting the Speaker and Microphone Settings right in the middle. Once you have a call established you can come back and adjust and fine tune these settings as required.

3. Left double mouse click on the magicJack icon to open the magicJack dialer on your screen. Type in the number you wish to call into the "Edit" box located on the dialer and then press the "Send" key. Press the "End" key when you are finished with your call.

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Should I used a wired or a WiFi wireless Internet connection?

magicJack is a VoIP phone service as a result the audio is broken up into tiny voice packets and transmitted over the Internet. They are then reassembled at the other end and decoded. These packets are very time and error sensitive. Packets that do not arrive at the other end in a timely fashion may be tossed out resulting in breaks and pops in the audio that is heard.

While a WiFi Internet connection to your computer will normally work, a wired Internet connection works best as wired connections are typically faster and there is less error correction required.

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How can I fix my computer speakers / sound / audio?

When you plugin the magicJack usb dongle, Windows will often reassign it as the default audio device. If you have computer speakers, it will appear like they do not work when the magicJack usb dongle is plugged in.

To resolve the issue, go to "Start/Control Panel/Sounds and Audio Devices/Audio" and correct set the "Sound Playback Default Device" and "Sound Recording Default Device" settings to be your computer speakers (i.e. computer sound card device).

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How can I stop the ringing sound from also coming out of my computer speakers?

If you use your magicJack with a phone and you want to get rid of the ringing you hear coming out of your computer speakers, right mouse click on the magicJack icon located in the lower right hand traybar area of your computer screen and make sure the top menu item reads "Switch to Headset".

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How can I send a fax?

The best option is to set up an account with an electronic fax company like MyFax.com.The Anywhere Fax Solution

Get Your Fax Number Now

As a general rule of thumb, we don't recommend even trying to send faxes over VoIP networks. You may get lucky every once in a while but will probably pull your hair out pretty quickly with frustration.

The exception to this is if the VoIP network supports the T.38 fax transmission protocol. The magicJack network does NOT currently support the T.38 protocol nor does the magicJack USB dongle.

The following article provides a more indepth overview of the key technical reasons why faxing over standard VoIP networks simply does not work (regardless of what some salesperson may try to tell you):

http://www.soft-switch.org/foip.html